Privacy Policy

Introduction

At Vercoo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website vercoo.com, and use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

We do not sell, rent, or trade your personal information to third parties. We also do not transfer our business in a way that compromises your data.

Information We Collect

  1. Personal Information

    • Contact Details: Name, email address, phone number, shipping address, and billing address.
    • Payment Information: Credit card details and other payment information.
    • Account Information: Username, password, and other information necessary to set up and maintain an account.

  2. Non-Personal Information

    • Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and other information about how you interact with our website.
    • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

How We Use Your Information

  1. To Process Transactions

    • Process and fulfill your orders, manage payments, and provide order status updates.

  2. To Communicate with You

    • Send you information about your account, order status, and customer service responses.
    • Send promotional emails, newsletters, and other marketing communications if you have opted in to receive them.

  3. To Improve Our Services

    • Analyze website usage and performance to enhance the user experience.
    • Personalize content and advertisements based on your preferences and browsing behavior.

  4. To Maintain Security

    • Protect against unauthorized access, fraud, and other security risks.

How We Protect Your Information

We implement robust security measures to safeguard your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use SSL encryption to protect sensitive information transmitted online.
  • Access Controls: Access to your personal information is restricted to employees who need it to perform their job duties.
  • Regular Audits: We regularly review our security practices and update them as necessary to ensure the continued safety of your information.

Your Rights

  1. Access and Correction

    • You have the right to access and update your personal information at any time. You can do this by logging into your account or contacting our customer service team.

  2. Opt-Out

    • You can opt out of receiving promotional emails and newsletters by following the unsubscribe instructions included in those communications.

  3. Data Deletion

    • You can request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights under the CCPA:

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information. However, as stated, we do not sell your personal information.

To exercise these rights, please contact us at support@vercoo.com.

General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following rights under the GDPR:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Rectification: You have the right to request the correction of inaccurate personal information.
  • Right to Erasure: You have the right to request the deletion of your personal information, subject to certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information.
  • Right to Data Portability: You have the right to request the transfer of your personal information to another service provider.

To exercise these rights, please contact us at support@vercoo.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. This helps us provide a personalized experience, analyze usage patterns, and improve our services. You can manage your cookie preferences through your browser settings.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: support@vercoo.com
  • Phone: +1 (315) 993-6888
  • Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8)

If you do not receive a response within 24 hours, please check your spam or junk mail folder.

Thank you for trusting Vercoo with your personal information. We value your privacy and are committed to protecting your data.

Applicable Law
We are committed to protecting your personal information and the rights set out in this Policy reflect your rights under applicable laws.

Applicable laws for the purpose of this Policy means: (a) the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2013; (b) General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) until such time as it might cease to apply in the UK; and (c) to the extent applicable, any legislation ratifying or otherwise adopting the GDPR in the UK, and any applicable associated or supplementary data protection laws or regulations.

We recognize that as an international business, some of our customers are resident in jurisdictions other than England and Wales. In certain circumstances, local laws of these jurisdictions, may by way of their application, afford rights to a customer in respect of the personal data that they provide to us. We anticipate that the rights set out in this Policy also provide you with such protection in relation to your personal information. Please do e-mail our Data Protection Officer at support@vercoo.com to discuss any additional questions you may have.